Refund and Cancellation Policy

1. Cancellation before shipment

• You can cancel an order free of charge until it is handed over to the manufacturer for production or packing. Contact us at [email protected] with your order number.
• Once production, packing or shipment has started, the order can no longer be cancelled.
• Custom sourcing orders (products made or sourced to your request) cannot be cancelled once the supplier has confirmed production.

2. Damaged, defective or incorrect items

• Inspect the goods on delivery and report any damage, defect, shortage or wrong item within 7 days of delivery to [email protected], with your order number and photos/videos.
• After review we will, at our choice, send a replacement, issue a credit, or refund the affected items.
• Visible transport damage should also be noted on the carrier's delivery receipt.

3. Returns

Wholesale goods are not returnable for change of mind. Returns are only accepted for items covered by section 2 and only after we confirm the return in writing; we provide the return instructions.

4. Refunds

• Approved refunds are made to the original payment method, normally within 5-10 business days after approval.
• Shipping costs, duties and taxes are refunded only when the cancellation or problem was caused by us.